Auction Flex

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NEW AF v10, Mobile & More

Your one-page roadmap to AuctionFlex v10 — what's new, how to upgrade your desktop software, and the step-by-step order to learn the new Workspace, inventory tools, and AFX mobile app.

Getting Started with AuctionFlex v10

Catalog inventory from your phone — photos, barcodes, and AI-written titles — then upload your manifest into Auction Flex v10.

Using the AuctionFlex Cataloging App with AuctionFlex v10

Your guides to installing, upgrading, or migrating to version 10

AuctionFlex v10

Backing Up and Validating Data; Installation to Primary and Secondary PCs

Upgrading to AuctionFlex v10

Automated Upgrade Detection and Process

Automated Utilities, Backup and Rollback on Failed Data Upgrade

Install v10, upgrade from an earlier version, and keep your data safe along the way

Installing & Upgrading

A Guide to Accessing and Using the Workspace

Logging into the Workspace

How to use and navigate the workspace feature in Auction Flex v10

Navigating the Workspace

How to navigate and use the Fast Entry tool in the Workspace

Using Fast Entry

How to navigate and use the Scan Mode tool in the Workspace

Using Scan Mode

How to navigate and use the Media Gallery tool in the Workspace

Using the Media Gallery

How to use the lot list and selection menu in v10

Workspace: The Lot List & Selection Menu

How to fill in the information for your lots and items

The Workspace Details Column

How to navigate and use the Sale Manager tool in the Workspace

Using the Sale Manager

Your daily cataloging hub — sign in, build your catalog, and prepare your sale

The Workspace

Using the Inventory

How to use the import function in Auction Flex v10

How to Import Manifests into the Workspace

How to Import a Manifest into Auction Flex

How to Import Manifests from the Workspace into Auction Flex

How to send consignor emails in bulk in Auction Flex v10

Bulk Consignor Emails

Manage inventory, move manifests into your auction, and work with consignors

Inventory & Manifests

What to check and what to tell your bidder when auction invitations or other HiBid emails aren't arriving — and when to contact support so we can check delivery on…

When Your Bidder Didn't Receive an Invite or HiBid Email

What to check and what to tell your bidder when their registration or bids are declined, blocked, or pending — including bidder scores, permission settings, and what HiBid support will…

When Your Bidder Is Declined, Blocked, or Pending

What to tell your bidder when their card is declined at registration, they ask about the $1 hold, or they need to update their payment method — and who actually…

When Your Bidder's Card Is Declined or Needs Updating

Why bidders who signed up with Apple's Hide My Email miss invites, invoices, and notifications — how to spot relay addresses in your registrations and what to tell the bidder…

When Your Bidder Signed Up With an Apple Relay Email (Hide My Email)

How to handle a bidder's request to retract a bid — what to check, how timing changes the answer, and what HiBid support will and won't do.

When Your Bidder Wants to Retract a Bid

How to handle a tax-exempt bidder — collecting and keeping certificates, applying the exemption before invoicing, and what support can help with.

When Your Bidder Is Tax Exempt

Walk your bidder through a password reset, the two most common reasons reset emails never arrive, and when to hand it to support.

When Your Bidder Can't Log In or Reset Their Password

What to check on your side and what to tell your bidder when they report missing lots or can't find your auction on HiBid.

When Your Bidder Can't See Your Auction or All Your Lots

A phone-friendly talk track for walking a new bidder through creating a HiBid account, registering for your auction, and what happens at approval.

Walking a New Bidder Through Account Creation and Registration

What winning bidders see and when — why "I never got an invoice" usually means invoicing hasn't run yet, what to check, and how to set payment expectations.

What Your Bidder Sees When They Win (Invoices, Payment & Timing)

Answer common questions from your bidders

Helping Your Bidders

Auction Flex allows you to create and manage a master email list of all your customers and consignors

Creating and Updating a Master Email List in Auction Flex Legacy

This guide explains how to permanently exclude a customer from receiving marketing emails or mailers through Auction Flex and HiBid

How to Opt Customers Out of Mailing Lists in Auction Flex and HiBid

How to connect and send emails through Auction Flex

Connected Email Accounts

Learn about the payment solutions integrations available with Auction Flex

Integrated Payment Solutions

Not sure what a charge is or who handles it? Start here.

Understanding Your Global Payments Charges

Global Payments: Approval, Setup & Getting Started

Resource for finding the right Global Payments support

Global Payments Contact Information

Global Payments – Disputes, Risk Management & Fraud Prevention

Global Payments Credit Card Processing

Instructions for viewing and paying your Auction Flex or HiBid invoices.

Paying Your HiBid or Auction Flex Invoice

Below are the details on how this process works and how you can access your key if needed.

Receiving and Downloading Your Auction Flex Activation Key

How to Cancel Your Account

Account Information

This article outlines hardware options supported by Auction Flex for live auctions

Auction Flex Hardware Guide

Check, configure and troubleshoot RF Modems

Troubleshooting RF Modems

If you encounter an error installing an RF modem driver, follow these steps.

Driver Installation Error

Ghost USB Ports

How do I troubleshoot hardware integration issues in Auction Flex Cloud, including printers and scanners?

Everything you need to know about hardware.

Hardware

A glossary to help you understand auction terminology

Auction Terminology

What we recommend if you're experiencing this error after updating Windows

Auction Flex  – Error 1730

Bidding on a Featured Auction Spot

A variety of other articles to help you along the way

Other Helpful Guides

PRICING

FREE TRIAL

AUCTION FLEX INFO

LINKS

ABOUT US

HIBID INFO

HELP

CONTACT US

Subscriber License and Services Agreement

FIND AUCTIONS

TESTIMONIALS

AUCTIONS

INDUSTRY LINKS

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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