After an auction concludes, any lots that remain unsold can be returned to the appropriate consignor in Auction Flex. This process creates a zero-dollar invoice, reduces inventory on-hand, and documents the return for settlement reporting.
Overview
When you return an unsold item:
A zero-dollar invoice is created for recordkeeping
The quantity on-hand is reduced to zero
A receipt line is added to the consignor’s settlement to indicate the return
Step 1: Clerk Items as Not Sold
Before returning items, they must be officially marked as unsold.
Go to Easy Navigator > Clerk Auction
Click the Remaining tab to view unsold items
Highlight all items to be marked (click first lot, then hold
Shiftand click the last)Click Clerk Selected Lots as Not Sold
Assign these items to your House Not Sold bidder number (must be predefined)
Step 2: Return Items to Consignor
Once lots are marked as not sold:
Go to Auction Check-Out
Click the Unsold Lots button (bottom left of the screen)
Select all items to be returned
Click Return to Consignor on the left-hand menu
This creates the zero-dollar invoice and logs the return in the system.
Best Practices
Confirm that all unsold items are properly clerked before initiating returns
Use consistent naming/numbering for your House Not Sold bidder to avoid errors
Review consignor settlements after returns to ensure receipt lines appear as expected