The HiBid Download Center in Auction Flex helps you seamlessly manage your online auction once it has started on HiBid. It walks you through all required steps to import bidding data, clerk results, generate invoices, and process payments.
This tool includes six buttons, each designed to be used in order—from top to bottom. The buttons will highlight when they are ready, guiding you through the proper sequence.
Step-by-Step Workflow
Here’s a summary of each step. Click into any section for detailed instructions:
Pulls in all bid and bidder data from HiBid
Includes both winning and non-winning bidders
Includes underbids (used in Auto-Clerking)
Can be used multiple times during the auction
Important: After the auction closes, you must perform a final download to ensure all data is captured. Confirm that all lots are closed—some may stay open due to soft-close extensions.
Automatically clerks all sold lots
Skips lots that didn’t meet reserve
You can adjust these lots manually after auto-clerking
Only run this after your final bid download and once the auction has fully closed.
Sends all bidders a summary of their bids and the final hammer prices
This is optional and typically not recommended, as it can lead to questions from losing bidders.
Generates unpaid invoices for all winning bidders
Marks all sold lots as checked out
Invoices remain unpaid until payment is processed
Charges retained cards on file for unpaid invoices (if supported)
Failed charges remain in Outstanding status
If using Global Payments, you can email a "Pay Now" link for bidders to submit payment manually.
Sends invoices (paid or unpaid) directly to bidders
Ensure your email configuration is set up under Settings and Options → Email
Best Practices
Follow the steps in exact order
Confirm the auction has fully closed before auto-clerking or invoicing
Check that payment and email settings are properly configured before processing cards or sending invoices
Next Steps
Choose a step below to continue: