Billing Overview
Our billing system is structured around a monthly renewal date. On that date each month:
Your Auction Flex software subscription and any HiBid usage fees (e.g., online listing or bidding activity) are invoiced and charged together.
If you are an Auction Flex desktop user, your software activation key will be sent to you following a successful payment.
For more information on software activation keys, click here.
Any advertising charges (such as browser notifications or category banner ads) are billed per order at the time the order is placed.
You can conveniently manage and pay your HiBid and Auction Flex invoices through the Payments Portal within your MyHiBid.com account.
Option 1: Pay Through the Payments Portal
You can make payments and update your billing details securely using the Payments Portal.
Payments Portal Link:
Click Here
Note: You must log in with the email address on file for your account.
In the Payments Portal, you can:
Make payments on outstanding invoices
Update your payment method on file
Having trouble logging in?
If you experience any issues accessing the portal, our Billing Team can send you a direct payment link.
Email: [email protected]
Option 2: Pay Through Your MyHiBid.com Account
HiBid and Auction Flex customers can view and pay your invoices via your my.hibid.com account.
Steps:
Log in at https://my.hibid.com
Click your username at the top of the page
Select Payment Information from the dropdown
On the Payment Information page, you can:
Click View Current Invoices to see and pay any outstanding balances
View any pending HiBid charges and all past invoices