What This Step Does
Clicking Email Invoices will:
Send invoice emails to all bidders with generated invoices
Include both paid and unpaid invoices
Use your system’s configured outbound email settings
In Auction Flex 360, use the Settlement tab and Print/Email button for bulk or individual emailing of invoices
In Auction Flex, navigate to 'Download Auction from HiBid' and select 'Email invoices', or use 'Checkout Customers > Advanced' > 'Email All Invoices with Filter and Sort'
This step ensures bidders receive a copy of their invoice automatically, regardless of payment status.
Before You Begin
Make sure your email system is properly configured:
Confirm that your email settings are updated to the latest software version, including platform-specific options (e.g., using 'Listener' for PDF generation).
Go to Settings and Options → Email
You’ll need to confirm:
Outbound email credentials (SMTP or email provider)
Your sender address and reply-to email
Templates (if applicable)
When to Use This
After invoices have been created and reviewed
After payments have been processed (optional)
To resend updated or corrected invoices
You can email invoices in bulk or individually from the Auction Check-Out screen or the Maintain Invoices section. For Auction Flex 360, navigate to the Settlement tab and use the Print/Email button to send invoices. For Auction Flex, use either the 'Download Auction from HiBid' option or navigate to 'Checkout Customers > Advanced' and select 'Email All Invoices with Filter and Sort'.
Tips
Unpaid invoices can include Pay Now links if supported by your payment processor (e.g., Global Payments)
You can resend individual invoices at any time from the invoice screen
Use invoice filters to target only unpaid or specific buyer types
If you encounter issues with emailing invoices, verify your email settings and update them as needed to address compatibility problems with software updates.