There are three places where customer contact information may appear and need to be removed.
1. Opting a Customer Out Within Auction Flex
Step 1: Open the Customer Record
Go to Customer Center.
Search for the customer using any of the following:
Customer Code
Name
Phone Number
Email Address
Reserved Bid Card #
Double-click the customer’s name to open their record.
Step 2: Access Mailing List Settings
In the customer record, click the Mail Lists button on the left side of the screen.
You will see two panes:
Left pane: Mailing lists the customer is not subscribed to
Right pane: Mailing lists the customer is currently subscribed to
Step 3: Permanently Exclude the Customer
Check the box labeled “Permanently exclude from all mailing lists.”
This removes the customer from all existing lists and prevents them from being added to any new lists in the future.
2. Removing a Customer from Email List Maintenance
Auction Flex also stores email addresses in the Email List Maintenance area. Follow these steps to remove an email address manually:
Go to Miscellaneous → Email List Maintenance
Locate the email address you want to remove
Highlight the email entry and click Delete
3. Unsubscribing a Customer from the HiBid Mailing List
If you use HiBid’s bulk email tools, a customer’s email may also be stored in your HiBid Private Label site’s mailing list.
To manually unsubscribe them:
Open your browser and go to the unsubscribe page, using this format:
https://[YourHiBidDomain]/email/unsubscribe
Example: https://hibidplayground.hibid.com/email/unsubscribe
Enter the customer's email address
Click Unsubscribe
This action removes the customer from your HiBid mailing list and ensures they no longer receive marketing communications sent through your HiBid site.