Important: The information below is provided as a reference for customers using Global Payments through Auction Flex or HiBid. Global Payments is a third-party provider, and their support is handled directly by their team. While we’re happy to assist where possible, the most efficient way to resolve issues related to billing, funding, or hardware is to contact Global Payments using the details below.
Technical Support
For help with:
Reinstalls
Payment processing issues
System errors or outages
Hardware orders, tracking, or incomplete shipments
Phone: 800-774-6462, Option 2
Email: [email protected]
Availability: 24/7, 365 days a year
Client Care (Billing & Funding)
For questions about:
Credit or funding
Monthly fees or statements
Billing discrepancies
Phone: 800-774-6462, Option 3
Email: [email protected]
Availability: Monday – Friday, 7:00 AM – 7:00 PM CST
Installations & Training
For:
Scheduling new merchant training for the Merchant Portal
Assistance with initial setup
Phone: 800-774-6462, Option 4
Email: [email protected]
Account Changes
To:
Change bank account information
Update your business address
Close your Global Payments account