Data Rollback
In case the user experiences any issues while upgrading — such as corrupted data — AuctionFlex is now set to roll back to the previous version and data so those concerns can be addressed and the upgrade process can be attempted again.
Pre-Upgrade Backup
Before the upgrade process proceeds, AuctionFlex will create a backup of:
The customer's data
The executable (.exe)
The original
auctionflex.inifile
Upgrade Failure Process
The customer receives an upgrade error message.
2. An email prompt appears with a prewritten message. If the customer has email configured in the software, this sends an email to support explaining that the update failed.
3. This email includes:
The customer's company information
Error log files, which can be reviewed to determine why the update failed
4. Once the rollback process completes, the customer receives a confirmation message.
